1WHAT ARE MY PAYMENT OPTIONS?
We offer a wide range of payment options to make your shopping experience more convenient. We accept all major credit and debit cards; VISA, Master cards, American Express and discover, M-Pesa and cash.
2ARE YOU SELLING ONLY GENUINE PARTS?
No. Even though we are stocking and selling only genuine parts, just to cater our customer needs we are having some after market parts also. These parts we selected based on their pricing, quality and durability.
3WHAT IS THE WARRANTY ON THESE GENUINE PARTS?
Though there is no prescribed warranty on these parts, we are supporting our customers on manufacturing defects, which will be decided on case to case basis. Customer satisfaction and retention is our motto.
4WILL YOU EXCHANGE OR TAKE BACK/RETURN THE PARTS?
Yes but occasionally. Will be taken back within 1 or 2 days from the date of sale with some conditions. The package should be intact. No damage or pitting mark on the product and it should be in the same condition as we sold. Original invoice must return to us with the product.
5DO YOU SELL ALL PARTS OF A CAR?
We are stocking and selling almost all lubricants and mechanical parts of the car. Body parts will be imported and sold with due confirmed order and advance payment/deposit with us.
6HOW TO GET ACURATE/ SUITABLE PARTS FOR OUR CAR?
Our trained and experienced sales staff/executives will guide you the suitable and accurate part, based on the chassis number/VIN number of your vehicle. We are equipped with the latest software and e-catalogues. (Even you can bring the old/removed parts, if there are any alterations to your vehicle)
7ARE THESE GENUINE PARTS ARE EXPENSIVE?
Yes, but not much. It is Value for money. Quality and durability are unmatchable.
8DO YOU HAVE SPOT/DOOR DELIVERY SYSTEM?
Yes. It will be on case to case basis, depending upon the quantity, value and distance.
9When Should You Request OEM Parts?
Always purchase OEM parts for collision repairs. Aftermarket automotive parts may not fit securely when your car has damaged body panels after a accident. Plus, installing aftermarket parts may void your leasing vehicle warranty. Therefore, always use manufacturer parts for all lease vehicle repair.
10Should I Get Aftermarket Auto Parts?
An aftermarket part is any car or truck part that does not come directly from the vehicle's maker, or OEM (Original Equipment Manufacturer). These car parts are certainly less-expensive for your vehicle's repair and mechanical advancements. Online retailers and independent, local shops generally (though not necessarily) offer a wide variety of aftermarket car parts. These parts are made to function similarly as the OEM versions.
11Should I Buy OEM Parts?
OEM auto parts is how we talk about the "Original Equipment Manufacturer" parts. They are created for specific car or truck models by the OEM. These are the exactly-matching parts that your vehicle has. They come with a manufacturer's warranty. Dealerships use your Vehicle Identification Number (VIN) to find the correct part for your car, truck, or SUV.
12What are my payment options?
We offer a wide range of payment options to make your shopping experience more convenient. Accepted payment methods include:
• All Major Credit & Debit Cards: Visa, MasterCard, American Express, and Discover.
• M-Pesa and Cash.
13What is your return policy?
Tyres with a “directional” tread design are intended to roll and perform in a specific direction. The sidewall has arrows indicating the rolling direction of the tyre. If installed in the wrong direction, the tyre will not provide optimum performance. However, no damage or premature wear to the tyre will result. The tyre should be dismounted and remounted to roll in the proper direction. My unidirectional tyres were mounted incorrectly and are rotating in the wrong direction. What should I do? “Unidirectional” tyres are designed to operate on a specific side of the vehicle. If installed in the wrong position, the tyre will not provide optimum performance. However, no damage or premature wear to the tyre will result. The tyre should be dismounted and remounted to roll in the proper direction on the proper side of the vehicle.
14What is your warranty policy?
A trained tyre professional will have to determine if your flat tyre is safe to repair. When a tyre loses its air pressure, it must be removed from the wheel for a complete internal inspection. Tyres driven a short distance while flat can be damaged beyond repair. Most punctures smaller than ¼” and confined to the tread area can be repaired by trained personnel using industry-approved methods. Tyres with punctures on the sidewall or tyres worn below 1/16″ can not be repaired.
15How much air should I put in my tyres?
Always use the air pressure recommended by the vehicle manufacturer. You can find the proper tyre inflation level in your owner’s manual, posted on the edge of the driver’s door, on a door post or on the inside of the glove box door. Remember to check your air pressure when the tyres are COLD, and use a good quality tyre gauge to ensure accuracy. It’s natural for radial tyres to have a slight bulge in the sidewall at their proper inflation level. Make sure to adjust inflation every few weeks, before a long road trip or when traveling with a heavy load. Also, remember to check your spare tyre.
16Can my driving habits affect the life of my tyres?
Absolutely! To increase the life of your tyres, avoid speeding. Excessive heat is generated while driving at high speeds, increasing the rate of wear, and reducing the tyre’s durability. Avoid fast turns on curves, fast starts and panic stops. Also, try not to ride on the edge of the pavement, or drive over curbs, chuck-holes and other road hazards.


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